Privacy policy
We are committed to offering people and businesses the very best service possible. We only request and retain data for business purposes and to fulfil our legal obligations.
If you have any queries at all with regards to our privacy policy, please contact us.
In brief:
We will only ask you for personal or business information if we genuinely need it or it will help us to improve the service we offer you.
The only times we share the information we hold is when we are legally obliged to do so, you’ve consented to it as part of the work we’re doing together, or we need to do so to protect our rights.
We only store information on our secure online system or on own office computers if we need to do so to be able to keep in touch with you or provide you with a service.
We may collect the following types of data:
Your contact details – primarily your name, email address, correspondence address and phone number.
Information about your organisation, again contact address and telephone numbers.
We hold information on a secure CRM system. We will keep records of any communications – again to help ensure that we only offer you a service that is relevant to your business needs.
Information about which pages were clicked on our website – (we only use Cookies for Google Analytics).
Any other details you provide to us so that we can offer you the best service possible.
Keep hold of the relevant information we gather from on and offline platforms as well as information that’s been given to us.
We collect and retain this information because it enables us to:
Contact you and offer you the most suitable offer to meet your business needs.
We will primarily contact you by phone and ask if you would like to receive more information from us. We will then follow up by sending you the most relevant information by email. We aim not to contact you by email unless we have permission to do so, be it through you or your business/ colleagues or if your email address is freely published (i.e. online, a press release, advertisement).
Manage your account and provide customer service (e.g. responding to requests or questions).
Carry out research and analysis so that we can offer a better business service
Fulfil our legal obligations. Some records may be kept on file for legal/ accountancy purposes.
Security
We take all necessary security measures to protect our stored data. We currently use a cloud-based provider called Nutshell – their privacy policy can be found here.
Timescales
We hold on to data for as long as we need it for any of the purposes that apply above – and as long as we have your permission to keep it. In some cases, we may be legally obliged to keep your information for a set amount of time.
Overseas compliance
If, for any reason, we need to hold data outside of the EEA, we’ll do all we can to make sure that it is treated in the same way as it’s treated within the EEA – as securely as possible.
Third parties
We might need to share your details with a company that works on our behalf or that regulates business practices – e.g. financial institutions or government departments. This information will only be shared if it’s a necessary part of the process of working with or for you.
If we work with you as a client, we might want to share some information with our suppliers. We will always seek your permission beforehand.
Other ways we might use your information
Our primary reason for using your information is to offer you the best business solution to meet your needs. It might be that it helps us respond more effectively to communications from you, or to improve our products and services.
Access and removal
You are welcome to request the details of the information we hold about you free of charge – please get in touch with us using the email link below. If you would like us to delete your data or stop us from communicating with you in future, please contact us at alexis.wise@tickomedia.co.uk
Policy update
If we update this policy at any point, we’ll share the new version on our website. If you have any queries and would like to speak with us about our privacy policy, please do get in touch.